Designed and implemented a Web imaging application to automate telephone circuit invoice processing, authorization and payment workflow.

About Wells Fargo

Wells Fargo & Company is a diversified financial services company providing banking, mortgage and consumer finance. In 2012, Wells Fargo had more than 9,000 retail branches and 12,198 automated teller machines in 39 states and the District of Columbia. It has over 270,000 employees and over 70 million customers. Headquartered in San Francisco, Wells Fargo is the 4th largest US bank with over $1.3 trillion in assets.

Challenge

The Administrative Services organization of Wells Fargo Bank was frustrated by the amount of time, money and resources required to process invoices associated with voice and data services. They were seeking to lower costs while simultaneously increasing productivity in processing invoices for network services through web-enabled work-flow automation.

Analysts had to manually enter every invoice, and the approval process was entirely manual, frequently requiring the manual transfer of invoices between Arizona and San Francisco. The process that manages invoices within Accounts Payable was entirely manual and error-prone.

Wells was wasting significant amounts of money and paying improperly throughout the process.

Solution

Netswitch designed and built a web-based solution that:

• Expanded the existing invoice scanning process across the entire organization
• Integrated the scanning process with Wells’ existing invoice processing application
• Automated the review process
• Automated the invoice authorization process
• Added an automated pre-authorization review process
• Automated the process by which invoices are sent to Accounts Payable
• Automated the receipt of final payment information from Accounts Payable

Value

A completely automated process eliminating the payment of duplicate invoices, and significant manual intervention and cost, replaced a completely manual process. The solution provided a web-front end and email notification with a seamless interface to Wells’ existing legacy applications, and saved millions in operating expense.