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Voice of the CEO: Introducing Netswitch’s InterOps

Updated: Apr 19, 2019


Here at Netswitch, we’ve been providing managed IT services for nearly two decades. We’re constantly changing what we offer to keep pace with what our clients need most. Early on, what our clients—who were mostly small and mid-sized businesses—needed was a boost in productivity. They needed operational support, to find ways to use technology to make running their businesses easier.


But the landscape has changed. There are more cybersecurity threats than ever before. The attackers are growing increasingly sophisticated. Now they’re motivated by the promise of financial gain more than anything else. And time is on their side. They have nearly infinite amounts of time to search for vulnerabilities, to seek out stolen credentials, to explore compromised environments. They also have access to new automated tools that make hacking much quicker and easier.


For business leaders, time is money. And it’s always in short supply.

What we’re seeing today is that organizations simply do not have the resources—in terms of staffing, and in terms of budget—to manage cybersecurity all the way from prevention to ensuring business continuity in case of an attack.


Keeping your business secure may require hiring an expert. Or it may require multiple experts. This depends on how big your firm is, how specialized your needs are, whether or not you’re subject to regulatory compliance, and other factors. But talent isn’t cheap: whether you’re hiring cybersecurity solution engineers, security analysts, or network engineers, you’re looking for people with specialized skill sets. They’re in short supply, they’re in demand, and you’ve got a limited budget. This is a problem.


What we’re also seeing is that far too many organizations are putting different facets of their security operations into silos. So disaster recovery—which is essential for maintaining business continuity in case of an attack—is being separated from prevention. It may demand different technological components and different skills to handle them, but fundamentally it is—or should be—part of the same comprehensive, end-to-end solution.

And that’s where InterOps comes in.


Ensuring Business Continuity, No Matter What

Now and for the foreseeable future, we simply cannot guarantee that preventative approaches to cybersecurity will work. As long as zero day vulnerabilities exist, as long as the attackers have more time on their hands than the defenders do, and as long as criminals hold advantages of scale and informational asymmetries, businesses are going to get hacked.


Once you understand and accept this reality—that it’s not “if” but “when” you’re going to be hacked—you can begin to make real improvements in your security posture. You can be sure you’re making the right investments—those that will minimize the business impact of attacks, those that will ensure rapid recovery, and those that will give your organization the ability to get back on its feet and continue operating as usual, no matter what.


This is what InterOps was created to accomplish. I see InterOps working like an insurance policy for small and medium-sized organizations. It’s a set of comprehensive packages—each tailored to individual client needs—designed to fit your budget and to work with the IT solutions you already have in place. InterOps is intended to supplement the skills and capabilities of your existing IT team, with a focus on delivering measurable results.


Taking A Holistic Approach for an End-to-End Solution

Most businesses have data backup and disaster recovery tools and solutions in place already. But often they’re categorized as IT resources, rather than security resources. And often they’re not being regularly tested or validated. Are the backups complete? How long would a full restore take? Would you lose any recent network configuration changes in the process? Can you ensure that you’d maintain compliance with any relevant regulatory standards throughout the recovery process?


With InterOps, our focus is on interoperability. We take a global, integrated view of your environment, your security posture, the disaster recovery solutions you have in place, and your individual risks. And then we step in to fill in any gaps we find.


It’s obvious that preventative approaches to IT security must evolve along with changes in the threat landscape. What might be less apparent is that your backup and recovery plan must evolve to keep up with these changes as well. InterOps has got this covered, and we’ll take care of it simply and cost-effectively.


InterOps: What’s Included

InterOps is more than a backup solution, though it does include accelerated cloud-based backup and one-click failover and failback disaster recovery capabilities to ensure your business’s operations will see little to no interruption, should the worst-case scenario ever take place. InterOps includes monitoring and assessment capabilities as well. We automatically test every backup and replica, every time, to verify recoverability.


We perform comprehensive configuration management monitoring as a part of InterOps, too. We’ve seen how a single misconfigured server or networking appliance can lead to a data breach. And how the rise of virtualization and cloud-based services has amplified the risks. So configuration monitoring is critical for both prevention and recovery: keeping your network optimally configured can reduce your vulnerability to threats and improve performance, while maintaining an up-to-date log of current configuration settings and being able to restore them quickly and easily is a key component in every comprehensive backup and recovery plan.


Our goal is to help our clients streamline operations. Often they discover that once they’ve set up an end-to-end prevention to recovery process, they can manage it with fewer personnel than they’d initially thought they would need. Once we’ve helped them build the process and its workflows, defining each internal employee’s role, they may find that they need little to no staff augmentation.


Here at Netswitch, we’re focused on bridging the gap between Prevention to RecoveryTM. We understand that there’s no single vendor or solution that can solve all problems. True security instead requires collaborative effort. Multiple vendors, service providers, and you—the client—all have to work together. We take the holistic approach that I’ve been talking about, stepping in to manage the overall process.


And I’m proud of the results we’ve achieved.


If you’d like to learn more about InterOps—and the benefits that our clients are already experiencing as a result of our comprehensive approach—contact us today.

Sincerely,

Stanley Li